Brad Messer Commentary KTSA Wednesday,
Feb. 4, 2004
CPS Customer Service
Want to hear a good joke? CPS Customer Service. Sometimes that's a joke.
There are people who called City Public Service two weeks ago and are still on Hold.
Our city-owned gas and electric company does provide some of the lowest-cost power in Texas. But on the way to doing that, some corners are cut, and answering telephones is one of them.
CPS has heard all this a million times, of course. Well, would have heard it a million times if anyone could get through to tell 'em.
Now CPS is ready to do something about it. The board has decided to give a bonus to the underpaid General Manager, if he can improve customer service.
The GM's base salary is a measley $280-thousand. If he can improve customer service as well as four other areas, he can get a total bonus of $280-thousand. In other words, he can double his income to $560-thousand a year. For what? For doing his job.
You could call CPS to whine about that, but who wants to be on Hold all day?
Brad Messer commentary, KTSA.
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